How we’ve helped: Bridging the Gap Mentoring 💌

For individuals facing unstable housing situations, including those living in temporary accommodation, navigating the complex challenges of housing, finances, and access to vital services can feel overwhelming. Bridging the Gap in Islington offers a lifeline through its dedicated network of volunteer mentors, providing personalised and consistent support.

Over the past 9 years, the organisation has made a lasting difference in the lives of many by helping them regain control, rebuild confidence, and achieve practical goals – whether that’s applying for benefits, exploring alternative housing options, or accessing healthcare and training.

In February 2025, we awarded Bridging the Gap a project grant to support their mentoring programme. They recently shared their grant report with us, highlighting how the funding was used to recruit, train, and support volunteer mentors.

A programme built on trust

The mentoring programme thrives on trust and connection. Mentors meet their clients weekly in comfortable, public spaces, where mentees can feel safe. All mentors are DBS-checked, fully trained, and supervised by experienced social workers who provide ongoing support and ensure the success of each mentoring partnership. Each mentee chooses two or three practical goals that are most helpful to them, and mentors provide steady encouragement and guidance as they work towards these targets.

Impact on well-being

The project has enhanced the well-being of individuals and families living in emergency or temporary accommodation in many specific ways. Some achievements are unique to each mentee, but they all benefit from the steady, consistent support of one dedicated volunteer who has chosen to help them. Common successes include completing applications for funding, gaining clarity on housing options, arranging health appointments, improving social interactions, and building confidence.

Real stories of change

The organisation reported that one long-term hostel resident gained greater control over her benefits and developed better relationships with staff and carers. Although she exceeded her permitted stay in the hostel, her work with her mentor may help her secure long-term accommodation. This mentee especially valued consistent support from a single mentor, as dealing with multiple agencies was overwhelming.

Another mentee, struggling with English despite living in the UK for 8 years, received vital help understanding housing options and maintaining regular attendance at English classes.

One of the mentees shared: “My experience with my mentor has been very positive – she has helped me become a much more confident person. Even though English is my second language, she always takes the time to listen and understand me.”

We are proud to support Bridging the Gap and enable them to continue their amazing work.

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